InsurTech – Is the Future of Claims Completely Digital?

InsurTech is here and it’s already transforming the future of claims. What is InsurTech? In a nutshell, it’s a variety of emerging technologies specifically designed for the insurance industry. Let’s face it – it’s no secret that technology has been a major disruptor in many industries across the spectrum – for a very long time. From online travel sites to e-commerce, it’s safe to say that digital technology and automation are transforming the future.

What does the digital future of insurance look like?

That depends on what part of the industry you’re talking about. But with advances in AI technology, blockchain and the internet of things (IoT), the potential to innovate processes in just about every area, from marketing and underwriting, to sales and claims management – are virtually endless. Companies are investing in the future by investing in technologies that deliver a better customer experience, critical insights and streamlined processes that reduce operating costs. One of the areas seeing the biggest technology-related changes is that of claims management. And Eberl Claims Service is leading the way. Here’s how:

• Technology-empowered claims management

Leveraging technology for all of the above reasons certainly isn’t a new concept for Eberl. But the introduction of the people-first platform – Eberl On-Demand –  is a reimagined way of using technology to transform the entire claims process. The multi-tier system was designed to offer complete, customizable solutions to the most common challenges faced by claims professionals. With a full-feature, self-service online portal equipped with real-time mapping and deployment technology, a customizable dashboard and key insight capabilities, Eberl On-Demand is a prime example of how using the most advanced, data-driven AI tools and technology can deliver an elevated user experience.

• Versatility at the touch of a button

Like most technological advances, each element of the platform was designed to solve a problem. But Eberl On-Demand takes it a step further by strategically offering both immediate and long-term solutions to clients. With access to nuanced features including:

• • E-assist – Perfect for claims that require small assessment tasks including photographs, measurements, labeling; E-assist effectively documents every task, making it easier to promptly settle claims.
  • E-scope – Well-suited for licensed adjusters skilled in rendering thorough, on-site inspections, E-Scope provides complete reports adjusters can take all the way through final estimation.
  • E-adjust – A broad network of professional adjusters ready and available nationwide for full adjusting and estimating support.
  • E-virtual – A safer option for an evolving business landscape, E-virtual provides virtual desk adjusting staff for a variety of collaborative work options including phone estimates and scoping.

It’s safe to say that InsurTech is here to stay and that there are many tangible benefits that come with emerging technologies. But while the future of claims may be leaning more and more digital, the need for caring, compassionate professionals to manage that technology remains the same. Companies that strike a balance between leveraging technology and human capital are going to be the ones ahead of the curve in the future and beyond.

To learn more about the Eberl On-Demand platform, contact us today. We’re redefining excellence in claims by reimagining the way we do things to deliver even more solutions our partners can rely on.